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ACCESSNebraska began a metric reporting program in April to measure the system’s functionality. At the first hearing of the session, on July 17th, DHHS shared ACCESSNebraska performance metrics for the months of May and June. The most recent published metrics provided are for the month of September.
The metrics from September show a continued performance improvement in most categories. On the Economic Assistance (EA) side, both expedited and non-expedited applications are meeting federal standards of processing timeliness. Also on the EA side, metrics show a major decrease in average call wait times since June- from 23 minutes and 10 seconds to 4 minutes and 48 seconds. The chart below shows that ACCESSNebraska has surpassed their target goal.
In addition to these successes, Nebraska’s newest ranking in federal SNAP application processing timeliness has improved- from 48th to 39th.
On the Medicaid side, application timeliness for Children and Families, and the Aged and Disabled has improved since April to exceed federal standards. Medicaid has seen continual decreases in total enrollment and Children and Families enrollment since March. However, this September broke the trend with both categories seeing an increase of over 1,000 individuals. Aged and Disabled enrollment has also grown over the last two months.
There are only two categories in which Nebraska is not exceeding the federal standard; both are related to SNAP. Nebraska’s denial accuracy rate for SNAP falls short of the federal standard, which is around 95 percent. However, Nebraska’s rate is substantially higher than the national average, hovering between 75-80 percent. In SNAP application processing timeliness, Nebraska falls short of the federal standard and the national average.
In September, the ACCESSNebraska Special Investigative Committee toured the Lexington and Scottsbluff offices. In October and November, we will be touring the Fremont call center and Lincoln imaging center.